About this policy
This policy explains how cancellations and refunds work for orders placed with Pixel Presentation, a presentation design studio in Khulna, Bangladesh. It is part of our Terms of service, and the Terms apply to anything this page doesn’t cover.
Everything we sell is a digital service: presentation design, and AI credits for our AI draft studio. Prices are in US dollars unless your invoice says otherwise.
Cancelling a design order
- Before design starts: cancel in your client account or email us, and we refund anything you have paid for the order. Any unpaid invoice for it is cancelled.
- After design has started: email us. We charge for the work done so far and refund the rest of what you have paid.
- If we can’t deliver what we agreed: we refund what you paid for the part we didn’t deliver.
Revisions and quality
Two revision rounds are included with every deck. If something in a delivered version isn’t right, tell us what to change and we revise it until it matches the brief we agreed. Extra rounds are charged at the price shown when you order, and we always ask before charging for changes beyond the original brief.
If you chose to pay after approval, or with a 50% deposit, the balance is due only once you approve the final deck.
AI credit packs
You can ask for a refund of a credit pack within 14 days of paying for it, as long as none of its credits have been used. When we refund a pack, its credits are removed from your account.
- A pack with some of its credits used can’t be refunded.
- Free credits for new accounts and bonus credits we add to your account are not refundable.
- Credits have no cash value and can’t be transferred or exchanged for money.
How refunds are paid
Refunds go back the way you paid: card payments to the same card through Stripe, bank and Payoneer payments by transfer. Each refund comes with a credit note.
A card refund usually shows on your statement within 5 to 10 business days, depending on your bank. A bank or Payoneer refund can take a few days longer, depending on the banks involved.
How to ask for a refund
Email [email protected] with your invoice number and what you would like refunded, or message us in your client account. We reply within 2 working days.
Chargebacks
If something is wrong with a payment, please contact us first. We can usually put it right faster than a chargeback through your bank or card provider.
Contact us
Questions about cancellations or refunds: [email protected]. Our Delivery policy explains how and when we deliver your work.
When this policy changes, we update it here and change the date and version at the top of the page.